Fastest possible restoration of the defined operating state of a service

Our specialists support your 1st level support, through the analysis and elimination of incoming issues. By outsourcing the fault analysis, you can use your network engineers more efficiently.

As a professional and experienced partner, we support you in the area of 2nd and 3rd level support. Our IT department will be in charge of monitoring, processing and elimination of incoming IT support issues, as well as the documentation of the problems in a ticket system. Complex problems can be forwarded and resolved to our 3rd level support.

Our goal is always the fastest possible restoration of the defined operating state of a service.

With our support, you make sure that your and your customers’ IT infrastructure works smoothly.

Advantages:

  • Cost reduction through the efficient use of own resources
  • A dedicated hotline via a service number
  • Fast response time
  • Transparent documentation
  • Individual and flexible contracts
  • Flexible benefits (remote / on site support)
  • Increasing customer satisfaction
» iDS Sales Hotline
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