Our hotline service is staffed with highly qualified staff.
If a fault occurs, the employees of phone support organize as soon as possible a replacement within the specified period.
Employees can
directly dial into the affected machine and perform deeper analysis via remote access. By remote diagnosis service problems can be identified and eliminated, but also identifing faulty components is possible.

iDS Sales Hotline

Module iDS PreSales Hotline
iDS PostSales Hotline
iDS Technik Hotline
iDS Remote Service
Call Tracking (24×7) iDS Call Tracking (Web)
Inclusiv support hours 5h per call
Contract period 3 months at least
Module iDS PreSales Hotline
iDS PostSales Hotline
iDS Technik Hotline
iDS Remote Service
Call Tracking (24×7) iDS Call Tracking (Web)
Inclusiv support hours 10h per call
Contract period 3 months at least

The client will be supported in all matters relating to the products of the manufacturer. On the basis of customers performance requests or functional requirements we create configurations and check their plausibility and correctness.

Existing hard- and software configurations will be checked for errors, renewal or extension possibilities. The customer receives a recommendation for changes and if requested a list with prices and availability.

Your system consultant, technician and PreSales staff will receive support in any technical issues, errors and/or upgrades and updates requests.

We provide the knowledge and hard- and software for remote access to help you in error analysis, identification of initial situations and elaboration of recommendations (development, modification or renewal).

As a professional and experienced partner, we serve customers and partners as 2nd level hotline support, for the fastest possible restoration of the defined operating state of the hardware and software. We are responsible for monitoring, as well as editing and correcting incoming issues. All incoming errors are documented in a central TAC (Technical Access Center). The goal is the fastest possible restoration of the defined operating state of a service. For more complex faults they are forwarded to the 3rd level support.